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InboxEagle Documentation
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Manage your subscription

Your InboxEagle subscription is managed through the account settings in the app. All billing is processed securely through Stripe.

Viewing your current plan

Section titled “Viewing your current plan”
  1. Log in to app.inboxeagle.com
  2. Click your name or avatar in the top-right corner and select Profile
  3. Navigate to the Subscription tab

Here you can see:

  • Your current plan name (Free, Basic, or Agency)
  • Next billing date
  • Current payment method (last 4 digits)
  • Template usage for the current day

Upgrading your plan

Section titled “Upgrading your plan”

  1. Go to Profile → Subscription in the InboxEagle app

  2. Click Upgrade plan

  3. Select the plan you want to upgrade to

  4. Review the pricing summary and click Subscribe

  5. Enter your payment details (credit or debit card) in the Stripe checkout

  6. Your upgrade takes effect immediately after payment is confirmed

After upgrading, all features of the new plan are available instantly. You are charged a prorated amount for the remainder of the current billing cycle, then the full plan amount on your next billing date.

Downgrading your plan

Section titled “Downgrading your plan”

  1. Go to Profile → Subscription

  2. Click Manage subscription

  3. Select the plan you want to downgrade to

  4. Confirm the downgrade

Downgrades take effect at the end of your current billing period. You retain access to your current plan’s features until the billing period ends, then the new (lower) plan takes effect.

Cancelling your subscription

Section titled “Cancelling your subscription”

  1. Go to Profile → Subscription

  2. Click Manage subscription

  3. Click Cancel subscription

  4. Confirm the cancellation

After cancellation:

  • You retain access to your paid plan features until the end of the current billing period
  • At the end of the billing period, your account is automatically downgraded to the Free plan
  • Your data (deliverability history, bot detection data, campaign history) is retained for 90 days after downgrade before being archived

Updating payment method

Section titled “Updating payment method”
  1. Go to Profile → Subscription
  2. Click Update payment method
  3. Enter your new card details in the Stripe billing portal
  4. Click Save

The new payment method is used for all future billing cycles.

Failed payments

Section titled “Failed payments”

If a payment fails (expired card, insufficient funds, etc.):

  • InboxEagle retries the payment up to 3 times over 7 days
  • You receive an email notification on each failed attempt with a link to update your payment method
  • If payment is not successful after 3 attempts, your subscription is cancelled and your account is downgraded to the Free plan

Update your payment method immediately when you receive a payment failure notification to avoid service interruption.

Billing history and invoices

Section titled “Billing history and invoices”

To view past invoices:

  1. Go to Profile → Subscription
  2. Click Billing history
  3. Download any invoice as PDF by clicking the download icon next to it

Invoices include your plan name, billing period, and amount charged.

Refund policy

Section titled “Refund policy”

InboxEagle does not offer refunds for partial months. If you cancel mid-cycle, you retain access until the end of the billing period — there is no prorated refund for unused days.

For billing disputes or exceptional circumstances, contact InboxEagle support at the address on your invoice or via the contact page.

Enterprise and custom plans

Section titled “Enterprise and custom plans”

If your organization needs:

  • Custom contract terms
  • Annual billing with discount
  • Volume-based pricing
  • Custom SLA
  • Dedicated infrastructure

Contact the InboxEagle sales team to discuss a custom arrangement.

Next steps

Section titled “Next steps”
Manage subscription →