How do I log in to InboxEagle?

Go to app.inboxeagle.com and sign in with your email and password. If you can't log in, use the 'Forgot password?' link on the login page to reset your credentials. New accounts must verify their email address before logging in.

How do I add my sending domain?

Sending domains are discovered automatically when InboxEagle processes campaign data from your connected integrations (Klaviyo, Google Postmaster, or SES via Bot Finder). You do not need to add domains manually — they appear in the Deliverability dashboard after the first sync.

Why isn't my brand or domain showing up?

Ensure at least one integration (Klaviyo, Google Postmaster Tools, or Bot Finder) is connected and has completed an initial sync. On the Free plan, only community brand data is available. Upgrade to a Basic or Agency plan for full deliverability data.

How do I connect Klaviyo?

Go to Integrations → Klaviyo and click Connect. You will be redirected to Klaviyo's OAuth authorization page. Grant read access to campaigns, lists, segments, and metrics. After authorizing, InboxEagle begins syncing your Klaviyo data.

How do I connect Google Postmaster Tools?

Go to Integrations → Google Postmaster Tools and click Connect. You must have already verified your sending domain in Google Postmaster Tools (postmaster.google.com) using a DNS TXT record. After connecting, InboxEagle syncs domain reputation, spam rate, and authentication metrics.

How do I connect Bot Finder to AWS SES?

Go to Integrations → AWS SES and follow the four-step wizard. You need to deploy the InboxEagle CloudFormation stack in your AWS account, copy the IAM Role ARN from the stack outputs, paste it into InboxEagle, select your SES configuration set, then apply the configuration set to your sending identity.

Why isn't Bot Finder receiving events?

Confirm the SES configuration set (created by the CloudFormation stack) is applied to your sending identity in AWS. Events from SES flow to SNS → SQS → InboxEagle. Check the Bot Finder troubleshooting page if the connection status shows an error.

Can I connect multiple Klaviyo accounts?

Each InboxEagle account supports one Klaviyo connection. If you manage multiple Klaviyo accounts (e.g. for different brands), contact InboxEagle support to discuss Agency plan options with multi-account support.

My Klaviyo connection expired — how do I reconnect?

Go to Integrations → Klaviyo and click Reconnect. You will go through the OAuth flow again. After reconnecting, InboxEagle resumes syncing from where it left off — you will not lose historical data.

How do I disconnect an integration?

Go to Integrations → [Integration name] and click Disconnect. This removes InboxEagle's access to that provider. Historical data collected before disconnecting is retained in your account for 90 days.

Setup and connection issues

Check this list first if something does not look right after you set up InboxEagle.

Can’t log in — Confirm you are using the correct email address. Use Forgot password? on the login page to reset. Check your spam folder for the reset email. New accounts must verify their email before logging in.
Email verification not received — Check your spam folder. If it is not there, contact support to resend the verification email.
Profile not saving — Ensure your name field is filled in and your logo file is a valid image format (PNG or JPEG, under 5 MB).

Integrations not connecting

Klaviyo — Verify that you granted all requested permissions during the OAuth flow. Revoke and re-authorize if you are unsure. See Klaviyo setup.
Google Postmaster Tools — Your sending domain must be verified in Postmaster Tools before connecting. The Google account you use to connect must have access to the Postmaster property for that domain.
Bot Finder (AWS SES) — The CloudFormation stack must complete successfully (CREATE_COMPLETE status) before you enter the IAM Role ARN. See AWS SES integration and Bot Finder troubleshooting.
Mailgun — Confirm the webhook URL from InboxEagle is registered in Mailgun under Sending → Webhooks, with the correct event types selected. See Mailgun integration.

Data not appearing after connecting

Allow time for the initial sync. Klaviyo and Postmaster syncs typically complete within a few minutes to a few hours. Google Postmaster data has an inherent 24–72 hour delay from Google’s side.
For Bot Finder, events only appear after you send an email through the SES configuration set created by the CloudFormation stack. If you have not sent any email yet, the dashboard will be empty.

Reconnecting after token expiry

Next steps

Deliverability and data issues — If data or scores are not as expected after connecting
Bot Finder FAQ — Bot Finder-specific troubleshooting
Contact support — If you are still stuck