Contact support

Find the best way to reach support and what to include so the team can help quickly.

New to InboxEagle? Start a free trial.

Self-serve first

Tip

Most setup and deliverability questions are answered in the docs. Check these resources before contacting support — you’ll often find an immediate answer.

• Getting started — Account setup, key concepts, and onboarding checklist.
• Troubleshooting: Setup & connection — Login issues, integration auth errors, missing data.
• Troubleshooting: Deliverability & data — Metrics, authentication rates, data freshness.
• Troubleshooting: Google Postmaster — Domain verification, data delays, sync errors.
• Troubleshooting: Bot Finder — Detection logic, false positives, Apple MPP.
• Glossary — Definitions for SPF, DKIM, DMARC, inbox placement, and 120+ more terms.

Contact support

Email support@inboxeagle.com for account, billing, integration, and technical issues.

You can also reach the team via the in-app help widget or through inboxeagle.com.

What to include

Note

The more context you provide, the faster the team can resolve your issue. Incomplete requests often require a back-and-forth before diagnosis can begin.

• What you’re trying to do — e.g. connect a domain, interpret deliverability scores, fix a Google Postmaster or integration issue.
• What you see — Error messages, screenshots, or a short description of the unexpected behaviour.
• What you’ve already tried — e.g. reconnecting the integration, reviewing the FAQ, checking the deliverability docs.